krs      

 SERVICES > LEARNING AND DEVELOPMENT
Learning and Development

Whether it’s off-the-shelf generic training that is required or a more strategic development plan in conjunction with the organisation’s succession planning activity, we can deliver all or part of the project, big or small.

We can deliver training and coaching to all levels, from grass roots to executives. We can even train the trainers.

Management skills courses in:
KRS
  Managing change
 
  Building your team  
  Facilitation skills  
  Time management
  Presentation skills
  Communication and interpersonal skills
  Conflict resolution
  Coaching skills
  Influencing skills
  Interviewing skills for managers

Customer Service Training:
KRS
  Customer service excellence
 
  Telephone communication skills  
  Building relationships  
  Time management for customer facing employees
  Understanding customer needs
  Handling customer complaints


We are also licensed to deliver the world acclaimed Franklin Covey signature programme ‘7 Habits of Highly Effective People’ .

 

Learning and development
 

 

KRS Consulting
328 Hagley Road,
Pedmore, Stourbridge,
West Midlands
DY9 0RD
07808 094204